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  • THE RENT ETHIC

    Posted November 1, 2019 by T95 Admin

    29 Views

      There’s a lot of traditional thinking about collecting rent and managing rent arrears. Firstly, they are two different things. One is a condition of tenancy and the other is debt collection. They have diff Read More...

  • ‘Thought-Provoking’ read time: 2 mins.

    Posted October 8, 2019 by T95 Admin

    1,090 Views

    A large Scottish social landlord asked us to carry out an in-depth review of its voids management process. We call this a ‘diagnostic’, as it includes a combination of policy and procedure review, training w Read More...

  • Handling Difficult Conversations & Situations

    Posted August 8, 2019 by T95 Admin

    24 Views

    The psychological effects are obvious. Consequences on health, anxiety, stress, absence, even from seasoned housing professionals can only make things worse – for both the individuals and the organisation’s b Read More...

  • Lunchtime at 95

    Posted August 1, 2019 by T95 Admin

    25 Views

    A Legend in its own LunchtimeOne thing we trainers have noticed over the last few years is that training budgets have been affected badly by the shortage of biscuits.Once upon a time a training day would be focused on th Read More...

  • What’s the Cost?

    Posted July 15, 2019 by T95 Admin

    28 Views

    How much does it all cost? Where does the budget go?TRAINING definition: Teaching a skill or type of behaviour; to improve performance.We haven’t got a problem with that. Better skills and behaviours that lead to i Read More...

  • The In-House Option – Take Training95 home

    Posted July 1, 2019 by T95 Admin

    26 Views

    We understand that you sometimes want us to come to you. No problem. We will accept it as a compliment that our courses and trainers are very attractive to many of your staff.However, our 3 Principles remain.First, the c Read More...